Now Hiring - Appointment Scheduler in Wilmington, NC

Essential Duties and Responsibilities:

• Accurately schedule medical and cosmetic appointments
• Manage a multi-line phone system and schedule patients in a fast-paced environment
• View and manage provider scheduling and communications
• Collect and manage patient information with respect and detail, in accordance with industry regulations (HIPAA, etc.)
• Consult with patients to schedule and re-schedule appointments
• Actively listen to patients, using empathy and concern
• Escalate patient situations that require unique attention
• Call patients to reschedule appointments due to provider schedule changes
• Assist with scheduling Inbound Referrals
• Assist with updating referring provider about patient upcoming appointment and/or appointment status

• Education & Experience:
  • High School Diploma or GED
  • Customer Service or Sales experience
  • Medical Office experience preferred, but not required.
  • Experience with electronic practice management system preferred
  • Pleasant and clear speaking voice
  • Positive attitude that shines through to our patients on the phone
  • Attention to detail, specifically professional writing skills
  • Follows directions and respects policies and procedures
  • Self-starter, ability to work independently
  • Strong organizational and time management skills with ability to multi-task
  • Problem solving skills
  • Bi-lingual- Spanish speaking skills is a plus